Privacy Policy

When you make a booking or enquiry with Hotel Heritage, we may collect the following information:

• Personal identification information (Name, email address, phone number)

• Booking details (Check-in/check-out dates, number of guests, room preferences)

• Payment information (processed securely through our payment partners)

• Communication preferences and special requests

• Information you provide when contacting us via phone, email, or WhatsApp

We use the information we collect for the following purposes:

• To process and confirm your hotel bookings

• To communicate with you about your reservation

• To provide customer service and respond to your enquiries

• To send booking confirmations and important updates

• To improve our services and website experience

• To comply with legal obligations and prevent fraud

We respect your privacy and do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following circumstances:

• With service providers who assist us in operating our hotel (payment processors, booking platforms)

• When required by law or to protect our rights and property

• With your explicit consent for specific purposes

• To prevent fraud and ensure security of our guests and property

We implement appropriate security measures to protect your personal information:

• Secure data transmission using encryption technology

• Limited access to personal information by authorized personnel only

• Regular security assessments and updates

• Secure storage of booking and payment information

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website may use cookies and similar tracking technologies to:

• Remember your preferences and settings

• Analyze website traffic and user behavior

• Improve website functionality and user experience

• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

When you contact us via WhatsApp or submit enquiries through our website:

• Your message and contact details are sent directly to our WhatsApp business account

• We use this information solely to respond to your enquiry and process bookings

• WhatsApp communications are subject to WhatsApp's own privacy policy

• We do not share your WhatsApp information with third parties

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information (subject to legal requirements)

• Objection: Object to processing of your personal information for certain purposes

• Withdrawal: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at hotelheritagesomanth@gmail.com

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy

• Comply with legal, accounting, or reporting requirements

• Resolve disputes and enforce our agreements

Booking records are typically retained for 7 years as per legal requirements.

You may request deletion of your data by contacting us directly.

Our services are not directed to children under the age of 18.

We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

We will delete such information from our records promptly.

Our website may contain links to third-party websites (booking platforms, payment gateways, social media).

We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit.

This privacy policy applies only to information collected by Hotel Heritage.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.

The updated policy will be posted on this page with a revised 'Last Updated' date.

We encourage you to review this policy periodically.

Continued use of our services after changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

📧 Email: hotelheritagesomanth@gmail.com

📞 Phone: +91 7574030307

📍 Address: Junagadh - Somnath Hwy, opp. saibaba temple, Veraval, Gujarat 362266

We will respond to your enquiry as soon as possible.